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These are the terms and conditions of Acorn Art  43, West Clyde St.  Helensburgh  G84 8AW

We reserve the right to amend these Terms and Conditions from time to time. It is important that users of this website check the Terms and Conditions each time they place an order and ensure they accept the current Terms and Conditions.

Customer Orders
By placing an order you are deemed to have accepted our Terms and Conditions. A binding contract will only have been entered into once we have sent confirmation of receipt of your order.

Prices featured are in £ sterling and exclusive of delivery charges. We reserve the right to amend prices from time to time.

All products on the Acorn Art website are featured subject to availability. If the products you order are out of stock you will be notified with a return to stock date  and offered the option to accept alternative products or to cancel your order. Any monies will be refunded to you.

Payment can be made via PayPal. Payment must be received before goods can be despatched.

Cancellation of Orders
In order to cancel an order before its despatched it is essential that you call us immediately and confirm in writing by email. Your order will then be cancelled and any payments made will be refunded to you. Refund payments for cancelled orders will be made to the account originally charged.

Returns  Policy
As per the EU Distance Selling Directive, you are entitled to return ordered goods within 7 days of receipt if you change your mind. The returned goods must be unopened and unused and in the same condition as when dispatched by Acorn Art. If you wish to return the goods under these circumstances you must do the following :-
Telephone us to say which items you wish to return.
When returning goods we recommend that you obtain proof of postage.
We shall refund the cost of the goods minus the postage charge, to the original account charged within 14 days.
Customers are liable for the costs involved in returning unwanted goods to us.
If the goods you receive are damaged please contact us immediately. You can return the damaged products for a replacement or full refund. Do not use express services to return items to us or we will be unable to refund you the full cost paid. Postage refund will not exceed the amount originally paid. If you are returning items to us and they are lost by the postal services you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

We deliver throughout the UK. We endeavour to dispatch orders within 48hrs of receipt. Orders will only be despatched once payment has been received. Orders are sent via First Class Royal Mail and are usually received within 2 - 3  days. If you haven't received your order within 5 days of receiving confirmation of despatch please contact us by telephone or email.